Flowerama’s returns policy is within the guidelines of the Australian Competition & Consumer Commission (ACCC)
Change of Mind
Flowerama will exchange a product if you change your mind, subject to the following conditions. Flowerama reserves the right to reject a request for an exchange if any of the following conditions are not met:
Damaged or Faulty Products
Flowerama products are checked carefully prior to dispatch and are packaged with care for all deliveries. In the unlikely event that an item is damaged or broken in transit, please advise us immediately and supply us with a description of the damage or fault within 24hrs of receipt of delivery so that a suitable solution can be determined.
We will happily replace the item or offer a refund once the product has been returned, the damage or fault has been confirmed and the following conditions are met:
Please Note: ‘Change of Mind’ does not constitute a faulty product.